Refund Policy

01 General Policy

Refund eligibility depends on the type of service booked, whether the service has already been provided, the circumstances of the request and applicable consumer protection laws.

Please read the relevant service description and any terms displayed at checkout before making a payment. Submitting a booking or payment request does not override any mandatory rights available to you under applicable law.

02 Session Bookings and Cancellations

If you need to cancel or change a booked session, please contact us as soon as possible using the email address provided below or the rescheduling options available in your booking confirmation.

• Cancellation and rescheduling requests are subject to the terms communicated when the session was booked.
• Rescheduling is subject to calendar availability.
• If we need to cancel a session and cannot provide a suitable alternative, an eligible refund or other appropriate resolution will be offered in accordance with applicable law.

03 Refund Eligibility

Where a payment has been made, refund requests may be reviewed in circumstances such as:

• A duplicate payment for the same booking.
• A payment was successfully collected but the booking or service could not be provided due to an issue on our side.
• A session was cancelled by us and no suitable alternative was arranged.
• Other circumstances where a refund is required by applicable law or was expressly promised under the terms of the service.

Each request will be reviewed based on the transaction details and the circumstances involved.

04 Non-Refundable Circumstances

To the extent permitted by applicable law and the specific terms disclosed before payment, refunds may not be available in circumstances such as:

• A session or service has already been fully delivered.
• You do not attend a scheduled session and no refund entitlement applies under the booking terms or applicable law.
• You change your mind after a service has been provided, where no applicable cancellation or refund right exists.
• You are dissatisfied solely because a personal interpretation or expected outcome did not occur, where a specific result was not promised.

These conditions do not remove any mandatory refund or cancellation rights that apply under law.

05 Free or No-Charge Sessions

If a session is offered without a charge, there is no session fee to refund. This does not affect any rights you may have regarding a separate payment that was mistakenly or incorrectly collected.

06 How to Request a Refund

To request a refund, email us using the address provided below. Include the following details so that we can identify and review your request:

• Your full name.
• The email address used for the booking or payment.
• Booking reference or transaction ID, if available.
• Payment date and amount.
• A clear explanation of the reason for your request.

Please do not send complete card numbers, passwords, OTPs or other sensitive payment credentials by email.

07 Review and Processing Time

We aim to acknowledge refund enquiries within a reasonable period and may contact you if additional information is needed.

Once a refund is approved, the time taken for the amount to appear in your account depends on the payment provider, bank and original payment method. Processing times may vary.

Approval and processing of a refund are separate steps. A payment provider may require additional time to complete the transaction.

08 Payment Disputes and Errors

If you believe that you were charged incorrectly or more than once, contact us with the relevant transaction details so that we can investigate.

You may also contact your payment provider or bank where appropriate. We will review genuine payment errors and take reasonable steps to resolve verified issues in accordance with applicable requirements.

09 Changes to This Policy

We may update this Refund Policy when our services, booking procedures or legal obligations change. The updated version will be published on this page with a revised date where appropriate.

The terms applicable to a particular transaction will be considered alongside any mandatory rights under applicable law.

10 Contact for Refund Requests

For refund requests, payment-related questions or clarification about this policy, contact us using the details below.